5.1 Your Right to Cancel

For eligible non-personalized products purchased online, you may notify us that you wish to cancel within 14 calendar days after receiving the goods.

You then have a further 14 calendar days from the date of your cancellation notice to return the goods.

You do not need to provide a reason for exercising the statutory cancellation right.

5.2 How to Request a Return

Email support@korent.shop and provide:

  • Your full name;
  • Order number;
  • Product being returned;
  • Reason for the return, where applicable;
  • Photographs if the product is faulty or incorrect; and
  • Confirmation that the product has not been used beyond reasonable inspection.

We will provide return instructions and the authorized return address.

Do not return products to our registered office unless we expressly instruct you to do so.

5.3 Return Condition

Returned products should be:

  • Unworn, except for reasonable indoor fitting;
  • Unwashed;
  • Unaltered;
  • Free from stains, odours, deodorant, perfume, makeup, and pet hair;
  • Returned with original tags;
  • Returned with included accessories; and
  • Securely packaged.

Customers may inspect a product as they would reasonably inspect it in a physical shop.

We may reduce a refund where handling has gone beyond what is reasonably necessary and has reduced the product’s value.

5.4 Personalized Products

The change-of-mind cancellation right does not normally apply to products made to the customer’s specification or clearly personalized.

This includes jerseys printed or produced with:

  • A customer-selected name;
  • A customer-selected number;
  • Custom text;
  • Custom patches;
  • Custom logos; or
  • Other customer-requested modifications.

A personalized product cannot normally be returned because:

  • The customer changed their mind;
  • The customer selected the wrong size;
  • The customer entered the wrong name or number;
  • The customer no longer wants the product; or
  • A player changed their squad number or club after the order.

This exclusion does not apply where the product is faulty, damaged, misdescribed, or produced differently from the confirmed instructions.

5.5 Faulty, Damaged, or Incorrect Products

Goods must be of satisfactory quality, fit for purpose, and as described.

Contact us promptly if a product:

  • Is faulty;
  • Arrives damaged;
  • Is materially different from its description;
  • Is the wrong product;
  • Is the wrong size compared with the confirmed order;
  • Has incorrect personalization caused by our error; or
  • Is missing a material component.

Please provide clear photographs and a description of the issue.

Where the issue is verified, we will provide an appropriate remedy, which may include:

  • A refund;
  • A replacement;
  • A repair;
  • Corrected personalization; or
  • A price reduction.

Statutory rights concerning faulty goods are not limited by this Policy.

5.6 Matters Not Normally Considered Faults

The following will not normally be treated as faults unless they materially affect the product:

  • Minor colour differences caused by screens or lighting;
  • Minor measurement tolerances;
  • Normal packaging creases;
  • Removable loose threads;
  • Minor variations in stitching;
  • Minor variations in print or badge placement;
  • A close-fitting or loose-fitting style consistent with the size chart; or
  • Damage caused by washing, misuse, wear, or incorrect care.

5.7 Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping costs.

For a verified faulty, damaged, or incorrectly supplied product, we will cover reasonable authorized return costs or provide another suitable return arrangement.

Premium or unapproved return shipping costs will not normally be reimbursed.

5.8 Return Shipping Responsibility

Customers should use a trackable return service and retain proof of postage.

The customer is responsible for the return until it reaches the authorized return destination.

We are not responsible for returns that are:

  • Lost;
  • Sent without tracking;
  • Sent to the wrong address;
  • Damaged because of inadequate packaging; or
  • Sent without authorization.

5.9 Refund Timing

We will normally issue an approved refund within 14 days after:

  • Receiving the returned goods; or
  • Receiving acceptable evidence that the goods have been returned,

whichever occurs first.

Refunds are issued to the original payment method.

The payment provider may require additional time to display the refund.

5.10 Delivery Charges

Where a valid statutory cancellation applies, we will refund the basic standard outbound delivery charge.

If the customer selected a more expensive delivery method, we are not required to refund the difference between the standard and premium delivery cost.

Return shipping is the customer’s responsibility unless the goods are faulty or incorrectly supplied.

5.11 Customs Charges

Customs duties, import taxes, and carrier charges paid directly to authorities or third parties are not normally refundable by us.

Customers may need to request repayment directly from the relevant authority.

5.12 Exchanges

Where available, an eligible standard product may be exchanged for another size or product.

Availability cannot be guaranteed.

We may instead ask the customer to return the original product and place a new order.

Personalized products cannot normally be exchanged unless we made an error or the product is faulty.

5.13 Order Cancellations Before Dispatch

Contact us immediately to request cancellation.

Standard orders may be cancelled before dispatch where operationally possible.

Personalized orders cannot normally be cancelled after printing or production has begun.

The receipt of a cancellation request does not guarantee that fulfilment can be stopped.

5.14 Sale Products

Sale and discounted products have the same statutory rights concerning faulty goods and eligible online cancellations.

A product will only be treated as final sale where permitted by law and clearly stated before purchase.

5.15 Unauthorized Returns

Returns sent without authorization or to the registered company address may be refused or delayed.

The registered office is not necessarily our returns warehouse.

5.16 Payment Disputes

Customers should contact us first so that we can investigate and attempt to resolve an issue.

We may submit order, payment, delivery, personalization, tracking, and customer communication records when responding to a payment dispute or chargeback.

This does not limit the customer’s right to report an unauthorized or incorrectly processed payment.

5.17 Model Cancellation Form

Complete and send this form only if you wish to cancel an eligible contract.

To:

NOVATECH INTERNATIONAL TRADE LTD
Email: support@korent.shop

I hereby give notice that I cancel my contract of sale for the following goods:

Product description:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer signature, if submitted on paper:

Date: