4.1 Shipping Destinations

Elite Soccer Wears ships to the destinations available at checkout.

Delivery availability may depend on:

  • Destination;
  • Product type;
  • Carrier coverage;
  • Customs restrictions;
  • Legal restrictions; and
  • Operational capacity.

We may be unable to deliver to certain remote areas, restricted territories, hotels, freight-forwarding addresses, military addresses, or post-office boxes.

4.2 Order Processing

Unless otherwise stated on the product page:

  • Standard non-personalized orders are usually processed within 2–5 business days;
  • Personalized orders are usually processed within 5–10 business days; and
  • Large or complex orders may require additional processing time.

Processing begins after:

  • Payment has been confirmed;
  • Fraud checks have been completed;
  • The required size and product selections have been confirmed; and
  • Personalization instructions have been confirmed.

Business days exclude weekends and applicable public holidays.

4.3 Delivery Estimates

After dispatch, estimated delivery is generally:

  • United Kingdom: approximately 3–7 business days;
  • Europe: approximately 5–12 business days; and
  • Other international destinations: approximately 7–18 business days.

These are estimates rather than guaranteed delivery dates.

The delivery estimate shown at checkout or in the order confirmation should take priority where it differs from the general estimates above.

4.4 Tracking

Tracking information will be provided where available.

Tracking may take several business days to update after a shipping label is created.

Customers are responsible for monitoring tracking and responding to delivery attempts or customs requests.

4.5 Shipping Charges

Shipping charges are displayed at checkout before payment.

Charges may depend on:

  • Destination;
  • Package weight;
  • Delivery method;
  • Order value; and
  • Promotional eligibility.

4.6 Customs Duties and Taxes

International orders may be subject to customs duties, import VAT, taxes, handling charges, or brokerage fees.

Unless expressly stated at checkout, these charges are not included in the product price and must be paid by the recipient.

We cannot control or predict charges imposed by customs authorities.

4.7 Address Accuracy

Customers must provide a complete and accurate delivery address.

We are not responsible for delays, failed delivery, or additional costs caused by:

  • Incorrect addresses;
  • Missing apartment or building information;
  • Incorrect postal codes;
  • Incorrect recipient names; or
  • Incorrect telephone numbers.

Contact us immediately if an address needs to be changed. Changes cannot be guaranteed after processing begins.

4.8 Delivery Attempts

The carrier may require:

  • A signature;
  • Identification;
  • Payment of customs charges;
  • Collection from a delivery facility; or
  • Rearrangement of delivery.

The customer is responsible for following the carrier’s instructions.

4.9 Lost Parcels

Contact us if tracking has not updated for an unusual period or the parcel appears lost.

We may open an investigation with the carrier before providing a replacement or refund.

If tracking states that a parcel has been delivered, we may ask the customer to:

  • Check the delivery location;
  • Ask household members or neighbours;
  • Contact building management;
  • Contact the carrier; or
  • Provide a written non-receipt declaration.

4.10 Damaged Parcels

If a parcel arrives damaged, contact us within 48 hours.

Please provide photographs of:

  • The external packaging;
  • The shipping label;
  • The complete product; and
  • The damaged area.

Keep all packaging until the claim has been resolved.

4.11 Refused or Unclaimed Parcels

If a parcel is refused, unclaimed, or returned because of an incorrect address or unpaid customs charges, the customer may be responsible for:

  • Original shipping costs;
  • Return shipping costs;
  • Customs charges;
  • Carrier fees; and
  • Redelivery charges.

Personalized products remain non-returnable for change-of-mind reasons.

4.12 Split Shipments

Products from the same order may be shipped separately because of stock location, availability, or package requirements.

Separate tracking information may be issued.

4.13 Delivery Delays

We are not responsible for delays caused by events outside our reasonable control.

Where a material delay occurs, we will provide the remedies required under applicable consumer law.

4.14 Contact

Shipping enquiries should be sent to:

support@korent.shop

Please include the order number and recipient name.